Privacy Policy

1. Introduction

Tahura Africa Ltd ("Tahura," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, mobile applications, and related services (collectively, the "Platform"). By using the Platform, you agree to the practices described in this policy.

2. Information We Collect

2.1 Information You Provide

• Account information: name, email address, phone number, and password when you create an account
• Profile information: profile photo, bio, travel preferences, and language preferences
• Booking information: dates, number of guests, special requests, and payment details
• Communications: messages you send to hosts, guides, and institutions through our messaging system
• Reviews and content: reviews, ratings, photos, and other content you submit
• Support inquiries: information provided when you contact our support team

2.2 Information Collected Automatically

• Device information: browser type, operating system, device identifiers, and screen resolution
• Usage data: pages visited, features used, search queries, and interaction patterns
• Location data: approximate location based on IP address; precise location only with your explicit consent
• Cookies and similar technologies: session cookies, preference cookies, and analytics trackers

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Platform and our services
• Process bookings, payments, and refunds
• Facilitate communication between travelers and service providers
• Personalize your experience and show relevant content and recommendations
• Send booking confirmations, updates, and reminders
• Respond to your support requests and inquiries
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service
• Analyze usage patterns to improve Platform performance and features

4. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

4.1 With Service Providers

When you make a booking, relevant information (such as your name, contact details, and booking preferences) is shared with the host, guide, or institution to facilitate the service. Only the information necessary to complete the booking is shared.

4.2 With Third-Party Partners

We work with trusted third-party service providers for payment processing, analytics, email delivery, and cloud hosting. These partners are contractually bound to protect your data and may only use it to perform services on our behalf.

4.3 For Legal Purposes

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect the rights, property, or safety of Tahura, our users, or others.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit using TLS/SSL protocols
• Encryption of sensitive data at rest
• Regular security assessments and vulnerability testing
• Access controls limiting employee access to personal data on a need-to-know basis
• Secure authentication with hashed passwords

While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. If you close your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law, necessary to resolve disputes, or needed to enforce our agreements. Anonymized data that cannot be used to identify you may be retained indefinitely for analytics and service improvement.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: request a copy of the personal information we hold about you
• Correction: request correction of inaccurate or incomplete data
• Deletion: request deletion of your personal data, subject to legal obligations
• Portability: request your data in a structured, machine-readable format
• Objection: object to certain processing of your data
• Withdrawal of consent: withdraw previously given consent at any time

To exercise any of these rights, contact us at privacy@tahura.africa. We will respond to your request within 30 days.

8. Cookies and Tracking

We use cookies and similar technologies for the following purposes:

You can manage cookie preferences through your browser settings. Disabling certain cookies may affect Platform functionality.

9. Children's Privacy

The Platform is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child under 18, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at privacy@tahura.africa.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards to ensure your data receives an equivalent level of protection, including standard contractual clauses and data processing agreements with our service providers.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. For significant changes, we may also send you an email notification. Your continued use of the Platform after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: